TERMS & CONDITIONS

Welcome to our website and online store. We are pleased to provide you with the goods and services described in this site subject to the following conditions. If you visit or shop at this site, you accept these conditions. Please read them carefully. In addition, when you use any current or future options on this site, you also will be subject to the guidelines and conditions applicable to such service or business.

Billing Inquiries and Disputes

• Please notify us immediately for any price disputes or shortages, we are committed to resolving any issues promptly.
• Send to info@niagaraconcretecoatings.com

General

• Pricing is subject to change without notice
• Store credit expires 2 years from the date of issue

Product Descriptions

• We and our partners attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition.

Shipping Rates

• The rate charged for the shipping of your order is based on the weight of the items in your cart, as well as where you are located. You can get an estimate of the shipping costs in your cart anytime by viewing your cart and inputting your province, city, and postal code in the “Estimate Shipping” dropdown below your chosen product(s).
• All orders of $500 or more may qualify for free Standard Shipping within Canada. Certain products are excluded from receiving free shipping. Expected delivery including processing time is between 5 and 10 business days for Standard Shipping.

Local Pickup

• Customers located near our store can opt to do a pick up order. Upon reaching the “Checkout” page, you will be able to enter your Contact Information, and you can select “Pick Up” as your Delivery method.

Backorders

• If an item goes on back order we will ship you the part of your order that is in stock, or we may contact you for further instructions. Once the back ordered item becomes available we will ship out the rest of your order.
• You will not be charged any additional shipping and handling for the second shipment.

Return Policy

We work hard to ensure that our return policies are fair to all the parties involved.

• Bagged products - due to the importance of proper storage of cementitious products, returns of bagged products is limited to only 7 days.  Bags will be also be inspected for any signs of improper storage including but not limited to signs of moisture in the paper or grass/dirt stains.  Partially hydrated cement can still be in powder form and does not harden as strong so we take storage very seriously.  We reserve the right to reject bags for return for any reason.
• Products vulnerable to freezing - Where freezing is a concern, we will not accept returns of products vulnerable to freezing after the first frost.
• All other products - if not used and packaging is not damaged, returns are accepted within 30 days with a valid receipt or sales order number.
• Refunds will only be returned to original method of payment.

Credit Account Sales

• Credit Card Payment on account is subject to a 3.5% processing fee.
• Niagara Concrete Coatings shall determine in its sole discretion the amount and whether to grant credit to the customer.  Niagara Concrete Coatings has no obligation to grant such credit and any granting of credit is without commitment to provide any future credit. The customer shall be responsible for all credit it receives from Niagara Concrete Coatings whether or not such credit exceeds authorized credit limits.
• All monies are due and payable by the due date and terms described on the invoice unless agreed to in writing by an authorized signing officer of Niagara Concrete Coatings.
• If a customer does not make payment by the invoice due date, a finance charge of 2% per month may be charged to the customer. Calculation of finance charge would begin following the due date of the invoice.
• Any payment made by customer in respect to a credit transaction shall be applied as per the customer’s remittance unless remittance instructions are not included, in which case it will be applied to the oldest balance on account first.
• The customer authorizes Niagara Concrete Coatings or financial partners. to conduct any credit investigations it deems appropriate and authorizes the release of financial information to Niagara Concrete Coatings from any financial institution that the customer deals with. The customer authorizes the receipt and exchange of credit information.
• The customer shall pay all solicitor’s fees and expenses, and all legal costs as between solicitor and his own client on a full indemnity basis, as well as an allowance for the time, work and expenses of the Credit Grantor, or of any agent, solicitor or employee of the Credit Grantor, for any purpose herein provided for and whether such sums are advanced or incurred with the knowledge, consent, concurrence or acquiescence of the Customer or otherwise, together with interest thereon at the rate provided for herein, shall be repayable to the Credit Grantor on demand, or if not demanded then with the next ensuing instalment payable to the Credit Grantor.